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Customer Service

Delivery Policy

All turf is delivered within a maximum of 72 hours on a date pre arranged with the customer. Delivery is either carried out using our own transport or via a reputable palletised network company.

Cancellation Policy

Orders can be cancelled up to 72 hours prior to the arranged delivery date. This must be done via the Tyas Turf office who can be contacted on 01325 339250. Orders cancelled within the agreed timeframe will receive a full refund.

Refund Policy

If any turf is delivered to a customer and is not as described they should notify the Tyas Turf office within 24 hours. Provided the customer can prove via photographs that their turf was not up to standard they are eligible for a refund. Once agreed the refund will be issued to the customer within 7 working days.